Looking back on an eventful, complicated year — professionally and personally.

It’s been a strong year at StoryboardEMP, our fiesty little umbrella company for Appraiser eLearning, Appraisal Buzz, and our private investigator and agent verticals. We brought on a new partner last year at Agent eLearningAppraiser eLearning had a record year, as did our annual appraiser conference, Valuation Expo. And thanks to the great Stephanie Mitchell, PI Education is still running as smoothly and steadily as it has done for the past 20+ years.

I never expected to be an entrepreneur. I know my mom must have quietly shaken her head at the idea of me running an education company. My grades — mostly Bs with the occasional A and C — were a constant vexation to her, all the more because she was an English teacher. In fact, she was my English teacher one year — I believe it was 7th grade. I’ll never forget her exasperation when she returned a test with a big red “F” on it … because I had misspelled my own last name.

It helped both of us to learn, much later, that I was dyslexic. And even later than that, it helped assuage my parents’ disappointment in student Hal to see adult Hal navigating the world as we dyslexics often do: head up, paying attention to our own mental maps of the world instead of relying on signage or the written word. There are benefits to this.

Still, the written word lurked, waiting for me to find my way back to it. I married a voracious reader and writer, who also happened to be a fellow pilot. In our early years together, on long flights in Kim’s Cessna 172, we read aloud to each other: The Little PrinceHeart of Darkness. Vonnegut’s essays. She reminded me of how much I’d loved stories as a kid. And then I learned the dyslexic’s secret: audiobooks and podcasts. (Check out my 2025 reading/listening list here.)

I’ve had a lot of listening time in the car over the past couple of years, driving back and forth frequently to Humboldt, the West Tennessee town where I learned to drive a tractor, worked summers packing cotton, and once shot a woodpecker off the side of our house because it was keeping me awake. (The shotgun blast also took out a big swath of T1-11 siding — another disappointment to my parents, one I couldn’t chalk up to dyslexia.)

The reason for those drives: elderly parents, illness, steep decline. I knew that if I missed their final years, I’d never forgive myself. So I tried to make weekly visits, even if they were just long enough for a quick chat and a hug. And I’m so glad I did, because after a long struggle with Parkinson’s and Alzheimer’s, my dad died right before Thanksgiving of 2024. Everyone — including my mom — had been so focused on his needs, which were total, that no one realized she was also ill.

In the first week of 2026, my sister and I said goodbye to our mother, and she slipped away in her sleep. She and my dad had been married for 68 years. She outlived him by 13 months.

My mom, Julia Humphreys, loved with a ferocity that did not always present as kindness, though she always meant well. She could be generous, stubborn, tender, and inconvenient, sometimes all before breakfast. She made the best crepes and the worst coffee. The crepes were delicate and precise. The coffee, brown saline.

My dad, Tom Humphreys, was my first mentor in the real estate appraisal business. I held the dumb end of the tape for him, starting around the age of 12.

In the grand dictionary of life, where all entries eventually lead to their final definition, I find myself consulting a new word today: orphaned. One can spend five decades equipped with a father and a mother, yet be wholly unprepared for their absence. They both rest now, having finally outmaneuvered pain.

I am 57 years old and now have no parents. This seems improbable, and yet here we are.

This week I’m sorting through their things. The paperwork behaved itself. Paper always does. It knows its place. It submits to piles and labels and the clean violence of a shredder. The pottery is almost enjoyable. Bowls and mugs volunteer themselves for new lives, and everyone gets to choose what speaks to them, which feels fair, or at least merciful. Objects like that can travel light. They remember just enough and then move on.

Clothing is a different animal. Clothing remembers everything. Every sweater knows where her arms rested. Every dress recalls a dinner, a season, a version of her that existed briefly and then vanished. There is nothing here I need, which sounds simple until you realize need has very little to do with it. What I am really deciding is which memories get redistributed, which are passed down, and which are sent off to strangers who will never know why a particular jacket still smells faintly of her house, her habits, her salty coffee.

I stand there holding a blouse, and I am not choosing Goodwill or my niece or my sister. I am choosing how much of my mother the world is allowed to keep. The work is quiet and relentless. Every hanger asks a question. I answer, and answer again, and learn that grief does not announce itself with drama. Sometimes it just waits patiently in a closet and asks you to decide what to do with love after the body that wore it is gone.

So in summary, the ~14 months I’m calling “greater 2025” has been, on a personal level, a tough year. But there have also been profound joys: My business partners and several folks who work with us at Storyboard made the long drive to attend my mother’s memorial service, as did my mother-in-law and some other close friends. This meant the world to me. Other friends have come bearing homemade biscuits, books, and Thai takeout. The friend who cleans for us did an extra thorough job and left a bouquet of lilies on the kitchen counter. Scores of friends and colleagues have called, messaged, sent notes and flowers. I can never possibly thank them enough. I’m in awe of their generosity.

Grief does not announce itself with drama. Sometimes it just waits patiently in a closet and asks you to decide what to do with love after the body that wore it is gone.

I’m 57 years old, and I’m an orphan. But I’ve lived head up, noticing, and I believe that noticing has made all the difference. Kim and I have gathered a trove of beautiful, life-saving friendships, an old house full of books, and a closetful of memories. We run an education business that helps about a dozen people feed their families and (I hope) isn’t a soul-crushing place to spend 40 hours a week.

It’s true: I never cared about grades. But it turns out I do care about learning. My role at Storyboard often involves sharing things I’ve learned as an appraiser or a PI. Sometimes, it means learning about a new person by interviewing them. But mostly it’s about putting out fires — in other words, diplomacy: Soothing bruised egos. Negotiating between aggrieved parties. Speaking hard truths out loud, as gently as I can. Paying attention to what people need and want, and doing my best to supply it. It’s the dyslexic’s superpower: reading between the lines and seeing the whole picture.

And I think, in the end, my parents were proud, even though I could never be what they expected me to be. I loved them. I know for certain they loved me. And that will have to do.


Hal Humphreys is a real estate appraiser, private investigator, Pursuit Magazine editor-in-chief, and co-owner of StoryboardEMP. His essays and features have appeared in Fast Company and on Studio 360 and On the Media.

In his leadership book, Unreasonable Hospitality, famed restaurateur Will Guidara makes the case that any business can benefit from an above-and-beyond service mindset.


Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

By Will Guidara. Optimism Press. 288 pages. $29.


In the opening scene of Unreasonable Hospitality, Will Guidara describes his mortification during a glittery awards banquet in London in 2010. As co-owners of the storied Manhattan restaurant Eleven Madison Park (EMP), he and chef Daniel Humm had just come in 50th place on the World’s 50 Best Restaurants list. “We slumped over and stared at our feet,” he writes.

Many owners might celebrate if their restaurant was named the 50th best on earth. Not Guidara. That “loss” devastated him because it acknowledged something that deep down, he knew — that EMP served stellar food in an elegant space, but it wasn’t breaking new ground. 

Back in his hotel room, Guidara had a flash of insight: the real innovation needed to happen front-of-house, by focusing intensely on making their customers feel “a sense of belonging.” He grabbed a cocktail napkin and jotted down two words: “Unreasonable Hospitality.” 

The phrase describes service so radically beyond the norm that doubters dismissed it as “unreasonable,” and it became a kind of mantra for Guidara. The book is, in part, a memoir of how his obsessive focus on that guiding principle helped propel EMP to the top of that 50 Best list in 2017 and earn the restaurant three Michelin stars. But in a bookstore, this book would also land on the business/leadership and motivational/self-help shelves, which is probably why it came out with Optimism Press, a publishing imprint launched by business author Simon Sinek. Sinek, in a foreword to this book, writes that Guidara’s insights about extraordinary service “have as much relevance to real estate agents and insurance brokers” as to restaurateurs. 

With that in mind, last year our company book club chose Unreasonable Hospitality as our first read. Each of us took turns leading Thursday-afternoon discussions about chapters in the book. For a half-hour every week, we met by Zoom to consider Guidara’s big ideas about how to create a company culture of extravagant hospitality. What would that level of service look like for us, as purveyors of online education and hosts of an annual conference? How could we make our customers and attendees feel that sense of belonging that Guidara describes? We marveled at Guidara’s attention to detail. In a section titled “The Littlest Things Matter,” he describes creating subtle hand signals to help wait staff get diners’ water glasses filled more quickly, and simple rules to choreograph traffic through the bustling dining room so it would flow like “ballet, not football.” 

Some of Guidara’s innovations were flashier. The “Improvisational Hospitality” chapter opens with a story that has become so famous in fine dining circles, a version of it was featured on the FX show, “The Bear.” Guidara overheard some guests from Europe chatting excitedly about the iconic culinary experiences they’d had on their visit to New York — the only one they’d missed was a street hot dog. Guidara rushed to the corner vendor and sneaked a hot dog into the kitchen for Humm to divide four ways and plate with arty whorls of mustard and relish. The diners loved it. As they paid the check, each one told him that being served that hot dog during their final dinner in New York was “the highlight not only of the meal, but of their trip.” 

The stories inspired us to find ways big and small to give each other, our industry peers, and our customers the best versions of ourselves — not only because it’s good business, we realized, but because it makes us look forward to coming to work.

Guidara and his team coined a term for over-the-top, creative acts of service like this one: Legends. And he carved out a staff position — the Dreamweaver — to create more “legendary” moments that EMP guests would remember for the rest of their lives. Our book club loved those anecdotes: a private dining room transformed into a beach for a couple whose vacation got postponed; a champagne cart converted to a beer cart for a company employee’s Budweiser-loving dad.

What makes these gifts unforgettable isn’t their lavishness, writes Guidara; it’s their thoughtfulness. Each one is bespoke, engineered for one specific person. But the EMP staff also wanted to systematize everyday acts of service, so they made tool kits to fulfill guests’ most frequent needs, such as snack boxes for diners headed straight to the airport and printed maps of the best lesser-known NYC eateries and museums. 

Admittedly, some of these elaborate gestures require generous reserves of energy and cash. But the stories inspired us to find ways big and small to give each other, our industry peers, and our customers the best versions of ourselves — not only because it’s good business, we realized, but because it makes us look forward to coming to work. “Hospitality is a selfish pleasure,” writes Guidara. “It feels great to make other people feel good.” At Appraiser eLearning, we agree.

Bryan Reynolds reflects on the importance of taking the time to show loved ones you care.

My older brother Todd and I used to get together for lunch a couple of times a month. Sometimes we’d get sentimental and talk about the good old days, when we were kids. We had the best childhood on the planet — thank you, Mom and Dad.

My dad was a great man. He’s been gone more than 25 years now. He was home every night at 5:30, and we had dinner as a family. There were no iPhones back in those days. We’d sit around the kitchen table, and then we’d retire to the family room and watch TV. On weekends, we would go to my grandmother’s house. I called her “Mamoo.” She was a heavyset lady with gray hair, always up real high. She was a delight.

Anyway, at one of those lunches, Todd and I got to talking about the old places. We drove by our grandparents’ house, Mamoo and Papaw’s. And then we drove over to the house where the five of us lived until I was nine. Little bitty house, about 900 square feet. Three bedroom, one bath. And Todd and I were sitting there in front of the house, staring at it and talking about memory. Todd drove on, and then he did a U-turn and pulled up in front of a neighbor’s house. “Let’s go say hi,” he said.

In our neighborhood there were three families who’ve lived in the same three houses for 50 years. Most people move every seven years or less. So we knocked on the door. And sure enough, here came Mike Barnhart, our old baseball coach, answering the door in his little shorts. Mike was a sergeant in the Marines. Tough guy. And he said, “Get in here, boys. I’m just back here folding laundry.”

I hadn’t seen this man in 30 years, but he immediately recognized us and invited us inside.

We chatted with Mr. Barnhart for more than two hours while he folded laundry. He showed us pictures of his son and grandkids, you know, having that proud grandpa moment. He had an oxygen tank with him, and he said, “My doctor wants me on that, but I’m not doing it.” And we just had a wonderful talk. Todd and I are both busy guys, and we didn’t really have time for an extended visit. But the time flew by, and we left feeling great.

About a week later, Todd texted me while I was lecturing in Nashville. I called him during a break. “What’s up?” I said.

“You’ll never believe this,” he said. “Mike Barnhart just died.”

He was right. I couldn’t believe it.

We went to the visitation. Afterward, we were having a drink in remembrance of Mr. Barnhart, and his son came up to us. He said, “Hey guys, you’ll never believe how dad went on and on about you guys just randomly showing up at the front door and visiting with him. That really made his day. Thank you for doing that.”

Do something TODAY to let others know that you care about them. They won’t be here forever.

So here’s what I want to say: Take some time out for the people you love and care about. Go visit someone, write a card. Or best of all, go see them in person and give them a hug. Have a conversation with them. If you can’t do that, call them.

Another cool thing is old school. Not an email, not a tax, not a Snapchat. Not Instagram. Not Facebook.

Send a letter.

I got one in March of 2021. I still have it.  It was just a little note. It said, “Brian, I have no idea how you find the time to do all that you do. But I really appreciate what you do for appraisers and the appraisal profession. Thank you, DW.”

Thank you, Danny Wiley. That meant a lot to me. And I’ve kept it. It’s in my desk.

I encourage you to reach out to somebody you care about. Maybe it’s a business associate. Maybe it’s a family member.

I’m not a writer. But many years ago, I wrote to my grandmother — just a little note to say, “Hey, thinking about you and the last time I drove you around to see Christmas lights. When’s the last time you saw Christmas lights?”

So my dad picked her up that year for Christmas dinner and took her out for a drive to see the neighborhood Christmas decorations. And then, the year she turned 85, we surprised her and picked her up in a limo bus. We drove around and asked her to show us where she grew up. “I want to see the little house on Cottage that you talked about so often,” we said. “Let’s go down by 4th Street. Show us that house, and show us the one on 3rd Street where you lived in a basement when you were first married and had Todd.” I think her favorite part of the weekend was that drive. Not the dinner, not the gifts. Just having the family together and being heard.

So I encourage you to take the time to go visit somebody, write a letter, make a phone call. If it’s got to be a text, do that. Life is short. Time slips away from you.

I’m going to do better. I’ve got these really cool Appraiser e-Learning note cards, and I’m going start writing notes to people. You should do the same. Take the time out to do something for your loved ones. Write a note, send a silly gift. Candy Cooke sent me a crystal ball one time, and that was a lot of fun. (Thank you for that, Candy.)

We get busy. We feel the pressure to meet deadlines and make a living. But the reason we’re here is people. That’s what it’s all about. Do something TODAY to let others know that you care about them. They won’t be here forever. You may just make their day. And what if, by chance, that day happens to be one of their last here on Earth?

You’ll be glad you took the time.

This essay was adapted from Episode 177 of The Appraisal Update Podcast.