Got a question? We have answers. If your question isn’t in the FAQ help section, feel free to shoot us an email at the link below or call us during normal business hours and we’ll be glad to assist you.
What is Appraiser eLearning?
Appraiser eLearning is a provider of online continuing education courses for the appraisal and real estate industry. We offer quality online courses to appraisers that require continuing education credits (CEU and CEUs) as a part of their license renewal. Our online format makes continuing education (CE) both affordable and practical. You no longer need to carry the expense of travel and time away from work to complete your continuing education! Our courses are very reasonably priced to assure our commitment to your education.
How do I create an account?
To create a student account, all you need to do is purchase a course (or courses).
New Students
For new students, once you purchase you will automatically receive a Course Enrollment Email with your login information and instructions. Course Enrollment Emails should appear within 5-10 minutes after purchase is complete.
*Please be sure to check your spam and junk folders if you do not see your course enrollment email.
Existing Students
If you have taken classes with us before, this means you are an existing student and you’ve already created a student account. To order new courses, simply add your desired course(s) to your shopping cart and “proceed to checkout.” Upon successful purchase, your course(s) will automatically be unlocked in your account and you will login with your existing username and password.
*If you don’t know your username and/or password, you can click “Forgot Password” to email yourself a reset link. You can also reach out to our Education Director, Ben Maxwell, at ben@storyboardemp.com or by phone at (615) 988-6830 to reset your password manually.
How do I register for an online course?
Registration
To register, simply add your desired course(s) to your cart and purchase using your debit or credit card. Be sure to type your email, first name, and last name completely and correctly, as these will be used to automatically create your student account.
Upon purchase, you will automatically be enrolled and you will receive two emails- (1) An Order Receipt and (2) a Course Enrollment Email with your username and password.
*Receipts and Course Enrollment Emails will appear in your inbox within 5-10 minutes after completing purchase. Please be sure to check your spam and junk folders if you do not see these emails.
Taking Your Courses
To sign into your student account and access your courses, you can click the student log in portal on the top right of this page, or follow the link sent to you via email.
At the end of each class, you will be required to complete a brief course evaluation and then you will be able to download a certificate of completion directly from within the online classroom. Please keep a copy of your completion certificate!
*Note – In some states you are responsible for submitting your completion certificate to the appropriate licensing authorities. In other states the education provider (Appraiser eLearning) is required to submit completion certificates on the student’s behalf. Appraiser eLearning must adhere to all State CE reporting requirements, although these may vary by state. If you are unsure about your state’s CE reporting requirements, please don’t hesitate to call us (615) 965-5705
How do I register for a live, virtual course?
Registration
To register, simply add your desired course(s) to your cart and purchase using your debit or credit card. Be sure to type your email, first name, and last name completely and correctly, as these will be used to automatically create your student account.
Upon purchase, you will automatically be enrolled and you will receive two emails- (1) An Order Receipt and (2) a Course Enrollment Email with your username and password.
*Receipts and Course Enrollment Emails will appear in your inbox within 5-10 minutes after completing purchase. Please be sure to check your spam and junk folders if you do not see these emails.
Taking Your Course
To sign into your student account and access your courses, you can click the student log in portal on the top right of this page, or follow the link sent to you via email.
Our live-virtual courses are hosted via Zoom video meetings. The course materials in your student account will include the Zoom link that you will use to register for and access the live Zoom meeting on class day.
Be sure to click the Zoom link, complete the Zoom registration page, and join the meeting at least 30 minutes prior to class time in order to get into the meeting and go through the check in process.
What are the system requirements to take Appraiser eLearning’s online courses?
Appraiser eLearning runs on a cloud-based e-learning platform, meaning it requires only a web-browser to operate.
Our online portal can be accessed from anywhere in the world with internet connection. Access your training 24/7. Our training platform works with almost all tablet devices. You can access your course from your iPad, Android, or any similar tablet device.
PIeducation.com works with all modern web-browsers. Recommended to use with Chrome, IE9+, Safari, and Firefox. The following browsers are supported: (Click on link to download most recent version of browser)
Don’t know which browser version you are using? Click on this link: https://whatbrowser.org/
Javascript and cookies must be enabled. Flash is highly recommended to view multimedia and Flash presentations.
Please note, Internet Explorer 8 and below are not supported. PIeducation.com may work with add-ons such as Google Chrome Frame.
What are the system requirements to take Appraiser eLearning’s live, virtual courses?
Do I have to be a licensed appraiser to take your courses?
No. Our educational offerings are available to both licensed appraisers and anybody else who wants to learn about the appraisal industry.
How do I join and navigate a Zoom meeting?
How to Join the Zoom Meeting on Class Day
A Zoom link will be provided in the course materials, as well as any email communication regarding a live-virtual course. Click the Zoom link 30 minutes prior to class to launch the Zoom Meeting.
NOTES: You will automatically be muted when you join the meeting. To ask a question or give feedback, you can raise your hand or click “Unmute” at the bottom left corner of your screen in the audio settings, then begin speaking. Click “Mute” when you are finished, to avoid background noise or feedback distracting from the presentation.
*PLEASE BE COURTEOUS
*UNLESS YOU ARE ASKING A QUESTION OR BEING SPOKEN TO, PLEASE LEAVE YOUR AUDIO MUTED
For more information on navigating a Zoom video meeting, you can visit Zoom’s support pages. You can also join a test meeting to test out your internet connection, video and audio capabilities, as well as familiarize yourself with all of the tools in the meeting.
Will I have to stay on-line the entire time it takes me to complete a course?
Online Courses
No. You may log in and out of your course any time of the day by going to the LOGIN page.
Live-Virtual Courses
Due to the live, interactive nature of our live-virtual courses and the system requirements for Zoom, you will need to have internet access for the duration of these courses.
How long will it take to complete a course?
Our courses were designed to meet or exceed the minimum clock hours of instruction required by state laws. In many cases students can complete their entire continuing education requirements in a single day; this is especially helpful if your license has already expired and you cannot find a convenient continuing education seminar!
After I have paid, will I have to wait before I can take the course?
You are granted immediate access to your online class once you have completed the payment process. After payment, you will immediately be emailed a username and password to log in.
For our live-virtual courses, the course will be hosted at a specific date and time, which is provided in the course description and in any email communication upon purchase.
Do I have to finish the course all at once?
Online Courses
No. You can log back into your course and pick up where you last left off at any time. You may log in and out of your course any time of the day by going to the LOGIN page.
Live-Virtual Courses
Course dates/times will be provided in the course description. Typically, instructors will host the entire course in one sitting, with 10-15 minute breaks at the end of every hour. However, sometimes (such as with some of our USPAP class offerings) courses will be split between two days, to provide more flexibility and shorter class times.
Will I receive proof that I took this course to send in with my license renewal?
Yes. When you complete your course you will be able to download and print your certificate of completion. Record the provided information for later use on your license renewal forms.
Does Appraiser eLearning report my CE completion to my state board?
Student CE Reporting
Appraiser eLearning adheres to all State CE reporting requirements, although these may vary by state.
Self-Reporting: In some states, students are responsible for submitting completion certificates to their own state licensing authority.
Provider-Reporting: In other states, the education provider (Appraiser eLearning) must report student CE credits directly to state licensing authorities on the student’s behalf.
*If you are unsure about your state’s CE reporting requirements, please contact our Education Director, Ben Maxwell by phone (615) 988-6830 or email.
Will you be offering courses other than the ones currently listed in the course catalog?
Yes, we are currently developing more courses to add to our course catalog. We update our website in real time as new courses get approved. The next time you return to Appraiser eLearning, you may find a new course!
What is your Refund Policy?
Refunds will only be given within 24 hours of purchase if course has not been completed. A course is considered completed after the final examination has been taken.
What are your Privacy Policies?
At Appraiser eLearning, we are committed to protecting your privacy. We use the information we collect about you to process orders and never share it with anyone outside of our company.
What information does Appraiser eLearning collect and how do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.
So that you may access services and purchase the products and services that we offer through Appraiser eLearning, we require you to provide us with certain information that personally identifies you (“Personal Information”). The Personal Information we collect presently includes the following information: (1) your name, (2) address, (3) telephone number, (4) e-mail address, (5) state license number(s), (6) company or agency affiliation (7) course history information. If you communicate with us by e-mail or complete online forms or surveys, information provided by you in such communications may also be collected as Personal Information.
We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, but collect no identifying information about our users to accomplish this.
We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new services, and special offers we think you’ll find valuable. If you would rather not receive this information, send us an e-mail.
How does Appraiser eLearning protect customer information?
Appraiser eLearning uses the latest encryption technology to keep your personal information safe. All ordering information, including your name, address, and credit card number is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, we will never see or be in possession of your credit card information. Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. If you feel more comfortable calling in your credit card information, just give us a call at 615-953-350. When we complete your transaction, you will receive your order number via our confirmation e-mail.
Will Appraiser eLearning disclose my personal information to outside parties?
Appraiser eLearning does not sell, rent, or loan our customers’ personal information (including customers’ names and shipping, billing, and e-mail addresses) to anyone outside of our company. We take your trust very seriously, so the only messages you receive will be from us. This includes automatic order and shipping confirmation e-mails generated upon receipt of your order. Appraiser eLearning may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. Appraiser eLearning may release account information when we believe, in good faith, that such release is reasonably necessary to (1) comply with law, (2) enforce or apply the terms of any of our user agreements, or (3) protect the rights, property, or safety of Appraiser eLearning, our users, or others.
Can’t find the answer to your question on this page? We take great pride in offering our students exceptional customer service and online support. We are available to you by phone, email, in-app instant messaging and the course announcement board.
Please note that administrative and online support is available Monday – Friday from 9:00 AM to 5:00 PM CST.
Email our Student Success Team at…
support@appraiserelearning.com
or call us during normal business hours at…
(615) 965-5705
We are closed on Federal Holidays.
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*We value your privacy. We never send you any spam or pass your information to 3rd parties.
Email Student Support at
support@appraiserelearning.com
Call us during business hours at
(615) 965-5705
Monday – Friday from 9:00 AM to 5:00 PM CST.
We are closed on Federal Holidays.
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